Home - Support - Software Questions

The following are software questions frequently asked by customers.   Where do I enter the name/serial into the software?      Why does the software attempt to access the internet?      How do I download an update to the software?      I cannot access the software any longer, it gives me a 'product has expired' message?      Can I use the same serial number on more than one computer?      I lost the name/serial for the software, how do I retrieve it?      Why does the software require administrative rights in order to run?      Can I place a link from my web site to your software products?     For payment questions please visit this site.      Where do I enter the name/serial into the software?    After installing the software and purchasing you will have to send as a unique code from this form in order to obtain the full version'. Why does the software attempt to access the internet?    Due to software piracy we included the feature to connect and detect illegal usage of the software. Please note no personal information is transmitted over the internet. Only the serial number, order number and IP address are transmitted over the internet to verify the validity of the license. How do I download an update to the software?    Simply go to our Downloads section and download the latest version. You do not need to uninstall the older version; downloading and installing the new version will overwrite the previous copy. The name/serial license will also transfer over without any interaction on your part. I cannot access the software any longer, it gives me a 'product has expired' message?    Our products may time-out after a specific period of time. This is a notification that the copy of the software you have is old and an update is available to download. Please note that all updates/upgrades of our products are free of charge so downloading an update is painless and does not cost you any extra license fees. Can I use the same serial number on more than one computer?    If you have purchased more than one licenses then we will make sure that they work in full version mode according to the number of licenses. Please note that one licenses allows you to run the product in one pc only. I lost the name/serial for the software, how do I retrieve it?    Fill out the form here to retrieve your name/serial for the software. If you no longer have access to the e-mail address you purchased with you will need to contact us. Please include your full name, and order number (if available) to expedite the manual retrieval of your name/serial. Why does the software require administrative rights in order to run?    Many of our software titles make several registry and system file changes, in order for those files and registry entries to be modified you must be logged in as the computer administrator. Can I place a link from my web site to your software products?   You may place a link from your web site to our software product pages.

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