• Where do I access the control panel to edit settings and user accounts for my web site?

    You can access the control panel by going to the Control Panel Site. Simply login with the domain and username/password for the web site account you wish to access. The control panel allows you to make changes to your web site, manage user accounts, e-mail addresses and view monthly resource usage. For Cpanel demo please click here.

  • Where do I acces the web mail feature to read and send e-mals with ?
    You can access the web mail feature by going to the Web Mail Site. Simply login with the domain and username/password for the e-mail account you wish to access.
  • Where do I access the MySQL database to make changes to my database tables?
    You can access the PhpMyAdmin interface by going to the phpMyAdmin Site. Simply login with the username/password for the database account you wish to access.
  • Where do I access the statistics for my web site?
    You can access the web site statistics interface by going to the Control Panel Site. Simply login with the username/password for the statistics account you wish to access, then click on the WEB/FTP STATS button.
  • I am trying to read and send e-mail with Outlook Express but it does not work?
    When sending and receiving e-mail make sure to use the mail server: and the username is in the format of Where ‘’ is the actual domain for your web site and where ‘username’ is the actual username for that e-mail account. Finally when sending e-mail you must make sure to select the option ‘My outgoing server requires authentication’ within Outlook/Outlook Express.
  • I can read e-mail but cannot send e-mail with Outlook Express?
    You may receive an error similar to:

    The connection to the server has failed. Account ‘’, Server ‘’, Protocol SMTP, Port 25, Secure(SSL) No, Socket Error 10060, Error Number 0x800CCC0E

    The reason you are getting this error is that some Internet Service Providers (ISP’s), including AT&T WorldNet, MindSpring, MSN, Prodigy Internet, Sprynet, EarthLink, USAOnline, NetZero, CableAmerica, Cox Communications, require you to send all outgoing messages through their mail servers. They will not allow you to send through 3rd party SMTP servers. These ISP’s are doing this to prevent unwanted spam and catch those sending spam/junk e-mails.

    You will still be able to use your normal e-mail address however you will need to change the outgoing server in Outlook Express to the SMTP server your ISP recommends, please check your ISP’s web site for mail server information.

    Alternatively, you can use port 26 to send e-mail with. Simply change the settings in your e-mail software to use port 26 rather than port 25.

  • Some of the e-mail people sent to me never arrived, what happened to my e-mail?
    You may have an e-mail filter setup which attempts to remove junk e-mails that is too aggressive. Occasionally the filter may delete valid e-mails. If you wish to turn filtering off for your web site please visit the Control Panel Site and login, then click ‘MAIL’ > ‘E-Mail Filtering’ and remove the filters which might be causing the problem.
  • What is the absolute file path to my web site’s home directory?
    The absolute file path is at: /home/username/public_html/ where ‘username’ is the actual login username for your web site. The absolute path may be required for certain php script installations.
  • I recently signed up, what domain name servers should my domain point to?
    Make certain to point your domain to the name servers and, otherwise your domain will not resolve to our servers correctly and result in your web site being down longer un-necessarily.
  • Do I need a domain name to use your hosting service?
    Yes, we require all hosting accounts to have a domain name. Domains are affordable, give your company a unique identity online and can be purchased from several sources online. We charge $30.00 USD annually per domain.
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